Sardi, Eri Wiguna, and Siska Maya. “The Effects of Customer Relationship Management and Product Quality on Customer Satisfaction Through Promotion: Case Study on Zaskia Mecca”. Entrepreneurship and Small Business Research 3, no. 3 (December 21, 2024): 120–131. Accessed September 24, 2026. https://ecsis.org/index.php/esber/article/view/413.